Privacy Policy

This Privacy Policy explains how we collect, use, store and protect the personal information you share with us when you register for and use Alterspin Casino. We take data protection seriously and operate in line with international privacy standards, including the principles set out in the General Data Protection Regulation and the Australian Privacy Principles where applicable. By using our platform, you consent to the practices described in this policy.

Information We Collect

We collect personal data in several ways during your interaction with our casino. When you register an account, we collect your full name, date of birth, email address, residential address, mobile number and chosen username. During verification, we collect copies of identification documents, proof of address and, in some cases, proof of payment method ownership. When you deposit or withdraw, we collect transaction data, payment instrument details and records of completed transfers. While you play, we automatically collect technical data including IP address, device type, browser version, operating system, login times and session activity. We may also collect communications you exchange with our support team, marketing preferences you set within your account, and information generated by cookies and similar tracking technologies on our website.

How We Use Your Information

We use your personal data for a defined set of purposes, all of which are necessary to operate our casino, comply with legal obligations or improve the experience we offer Aussie players. Specifically, we use your data to verify your identity and confirm eligibility to play, process deposits, withdrawals and bonus claims, monitor account activity for signs of fraud or problem gambling, comply with anti-money laundering and counter-terrorism financing regulations, provide customer support and respond to enquiries, deliver marketing communications where you have consented, personalise the games and offers shown to you within the lobby, audit and improve the security of our platform, and enforce our Terms and Conditions where breaches occur. We do not sell your personal data to third parties, and we only share it with external organisations where necessary to deliver our services or comply with law.

Legal Basis for Processing

We rely on several legal grounds for processing your personal data. The performance of our contract with you supports activities like running your account, processing transactions and delivering games. Compliance with legal obligations covers KYC, AML and licensing requirements. Our legitimate interests support fraud prevention, security monitoring and platform improvement. Your consent is the basis on which we send marketing communications and place non-essential cookies, and you may withdraw that consent at any time without affecting the lawfulness of processing carried out beforehand.

Sharing Your Information

We share personal data only with carefully selected third parties who help us deliver our services. These include payment processors and banking partners who handle deposits and withdrawals, identity verification providers who support our KYC checks, game providers whose titles you play within our lobby, fraud prevention and analytics partners, customer support platforms, marketing service providers (where you’ve consented), and legal, accounting or regulatory bodies when we’re required to disclose information by law. All third parties we work with are bound by contractual obligations to protect your data and use it only for the purposes we’ve authorised.

International Data Transfers

Because we operate as an international casino, your data may be transferred to and processed in countries outside Australia. Where we transfer personal data internationally, we put appropriate safeguards in place to ensure your information remains protected to a standard equivalent to the privacy framework that applies in your home jurisdiction. These safeguards may include standard contractual clauses, adequacy decisions or other recognised legal mechanisms.

Data Security

We employ a combination of technical and organisational measures to protect your personal information. All connections between your device and our servers are encrypted using 256-bit SSL technology. Sensitive data such as payment details is stored using tokenisation and industry-standard encryption at rest. Access to personal data within our organisation is restricted to authorised staff who need it to perform their roles, and all access is logged and audited. We carry out regular penetration testing, vulnerability scans and security reviews to identify and address risks before they affect our players.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with our legal and regulatory obligations. Account-related data is typically held for the duration of your active relationship with us and for a further period after account closure to satisfy AML, tax and licensing record-keeping requirements — usually a minimum of five years from the date of the last transaction. Marketing preferences are retained until you opt out, and technical data collected through cookies is held in line with the lifespan of each cookie.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse traffic patterns and deliver relevant offers. Strictly necessary cookies are essential for the platform to function and cannot be switched off. Functional cookies remember settings such as your preferred language and currency. Analytics cookies help us understand how players use our site so we can improve the experience. Marketing cookies allow us to show relevant promotions based on your interests. You can manage your cookie preferences at any time through the cookie banner displayed when you first visit our site or via your browser settings.

Your Rights

As a player, you have a number of rights regarding the personal data we hold about you. These include the right to access a copy of your data, the right to request correction of inaccurate or incomplete information, the right to request deletion of your data in certain circumstances, the right to restrict or object to processing, the right to data portability where applicable, and the right to withdraw consent for any processing that relies on it. Some rights may be limited where we’re required to retain data to meet legal or regulatory obligations. You can exercise any of these rights by contacting our support team through your account dashboard.

Marketing Communications

We may send you promotional emails, in-account messages or push notifications about new games, bonuses and tournaments. You can opt in or out of marketing communications at any time through your account settings. Opting out of marketing does not affect transactional messages such as deposit confirmations, withdrawal updates, security alerts or responsible gambling reminders, which we send as part of our service obligations.

Children’s Privacy

Our services are not directed at anyone under the age of 18. We do not knowingly collect personal data from minors, and any account suspected of being held by an underage player will be closed immediately upon discovery. If you believe a minor has provided us with personal information, we encourage you to alert our support team so we can take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The most recent version will always be available within your account dashboard, and we’ll indicate the date of the latest update at the top of the document. Where changes are material, we’ll notify affected players in advance through email or an in-account message so you have time to review the updated terms.