Responsible Gaming

At Alterspin Casino, we believe that gambling should always remain a form of entertainment — never a source of financial or emotional harm. We’re committed to building a safe environment for every Aussie player who joins us, and we provide a full suite of tools, policies and educational resources to help you stay in control of your play.

Our Commitment to Safer Play

We design our platform around the principle that responsible gambling is a shared responsibility between us and our players. From the moment you create an account, we work to ensure that you can enjoy our pokies, live tables and other games in a way that fits comfortably within your personal budget and lifestyle. Our staff are trained to recognise the signs of problem gambling, and we continually invest in technology that supports healthy play patterns across our platform.

Recognising the Signs of Problem Gambling

Gambling becomes a problem when it stops being fun and starts affecting other areas of your life. We encourage all our players to honestly assess their relationship with gambling from time to time. Some warning signs to watch for include spending more money or time gambling than you originally planned, chasing losses by increasing your stakes, borrowing money to fund gambling activity, neglecting work, family or personal responsibilities because of gambling, lying about how much you gamble or hiding it from people close to you, feeling restless, anxious or irritable when you try to cut back, and using gambling as an escape from stress, depression or other difficult emotions. If any of these patterns sound familiar, we strongly encourage you to take advantage of the player protection tools described below or seek confidential support from a professional service.

Player Protection Tools

We’ve built a comprehensive set of self-management tools directly into your account dashboard. These tools take effect immediately once you set them, and most can only be raised after a cooling-off period to give you time to reconsider.

Deposit limits. You can set daily, weekly or monthly deposit caps on your account. Once the limit is reached, no further deposits will be processed until the relevant period resets. Decreases take effect immediately; increases require a 24–72 hour cooling-off period before they apply.

Loss limits. Loss limits cap the total amount you can lose within a daily, weekly or monthly window. When the threshold is reached, you’ll be unable to place further wagers until the period resets.

Wager limits. Wager limits restrict the total amount you can stake within a chosen timeframe, regardless of whether you win or lose individual rounds.

Session time limits. Set a maximum session length and we’ll automatically log you out when the timer ends. This is particularly useful if you find yourself losing track of time during longer sessions.

Reality checks. Reality checks display periodic pop-up reminders showing how long you’ve been playing and your net wins or losses for the session. You can choose the interval that suits you.

Time-out (cooling-off period). A time-out temporarily disables your account for a period of your choosing — from 24 hours to several weeks. During a time-out, you can’t deposit, wager or claim bonuses, but your account and balance remain intact for when you return.

Self-exclusion. Self-exclusion is a more serious step that closes your account for a minimum of six months and up to permanently. Once activated, self-exclusion cannot be reversed during the chosen period. We’ll also remove you from our marketing communications and refund any unused balance in line with our terms.

Underage Gambling

Our services are strictly limited to players aged 18 and over. We use age verification checks at registration and require KYC documentation before processing withdrawals. We treat underage gambling as a critical concern and take swift action against any account where we suspect a minor has been involved. Parents and guardians who share devices with younger family members should consider installing parental control software to block access to gambling websites.

Support Organisations

If you or someone you care about needs help with problem gambling, free and confidential support is available across Australia through specialist services. Gambling Help Online provides 24/7 phone, online chat and email counselling for Aussie players and their families. Lifeline and Beyond Blue also offer mental health support that can complement gambling-specific services. We encourage anyone affected by gambling-related harm to reach out — these services are confidential, professional and available regardless of where you are in the country.

How We Support You

Behind the scenes, our customer support team monitors play patterns and is empowered to reach out to players who appear to be at risk. If we identify behaviour that suggests a player may be experiencing harm, we may contact them directly to offer guidance on the tools available, recommend a cooling-off period, or in some cases apply protective limits to the account. We may also restrict bonus offers and marketing messages to players who have indicated they need a break. These measures are part of our commitment to placing player wellbeing ahead of short-term commercial outcomes.